Frequently Asked Questions

Here are some easy answers to the more technical questions you may have about CyberAuction

Why is Java essential to running CyberAuction?
CyberAuction is a Java Application and without it you will not be able to participate in an auction.
Why can’t I use another internet browser other than IE?
CyberAuction is only written for Internet Explorer. It may work on other browsers, but these are not supported.
Why must I allow pop-ups to access CyberAuction?
The buyer applet for a sale will open in a separate window. Pop-up blockers consider this new window a pop-up and block it from opening.
I can log on fine, but it seems to be running very slowly. Why?
It is likely that your internet connection speed is too low to manage the live bidding and images. Broadband internet access (256kb per second or faster) is required to successfully access CyberAuction.
Why am I receiving a message advising "You are already logged in"?
There is another session active under your username and password. Please ensure you have logged out of any previous sessions and that no-one else is using your username and password.
I cannot see the sale I wish to participate in listed in the "Current Auctions" page. Why?
Access to some sales is limited to franchised dealers only. Check that your username and password will allow you access to the sale you are interested in by contacting your local Customer Service team.
How do I know the condition of the vehicles I wish to bid on / purchase?
All of the vehicles offered for sale will have an electronic condition report. This gives you general information about the vehicle as well as listing any damage.
I’ve placed a bid but it hasn’t been accepted. Why?
When bidding starts there may be lots of bidding activity and during this time you may place a bid and it not be accepted. Do not be concerned as you can keep bidding and once bidding has slowed down your bids should be accepted.
I’ve placed a bid, the bid has been accepted, but it’s not my bid. Why?
Be aware that it is possible that another Internet bidder may have a bid accepted, even if you bid at the same time. If this happens you will have to place another bid. Please note, if your bid has been accepted it will say "Your bid", if the bid has been accepted from another online bidder it will say "Internet bid".
I’ve placed a bid, my bid hasn’t been accepted and the vehicle has sold. Why?
You may place a bid at the latter stages of bidding only to find that your bid hasn’t been accepted and the vehicle has sold to another bidder. It is possible that the hammer can fall at the same time as you click to bid, in which case your bid will be unsuccessful. We always recommend that you do not wait until the very final stages to bid; even if you put bids in early on and they are not accepted it will at least let the Auctioneer know he has internet interest in that particular lot.
How do I know what I have purchased and what happens next?
During the sale you can see details of the vehicles you have purchased by clicking on the "Your Buys" tab on the buyer screen. After the auction is over your local Customer Service centre will contact you to confirm payment and any transportation requirements.